The design process for ScribeUI focused on in-depth research and validation, which uncovered major usability and structural issues across the platform. Originally built by and for engineers, the tool's user experience was impacted by broken behavioral flows, outdated design components, and inconsistent application of Uber’s Base design system - resulting in poor usability, limited visibility, and confusion around user progression. The platform's information architecture was overly complex, with unclear language and excessive actions that overwhelm users, making it nearly impossible to onboard new teams and optimise internal processes. The proposed solution introduces key improvements to ScribeUI's user flow and component structure. The updated Explorer view now offers clear step indicators, improved user freedom, and non-platform-specific language for broader accessibility. The Project view ensures consistent use of Base components, with a streamlined template flow that allows users to easily manage drafts, publish, or revert based on preferences. Additionally, component editing is now accessible, supporting complex tax document error handling while maintaining control and clarity.